Shipping

SHIPPING

ALL ORDERS ARE SHIPPED FROM SINGAPORE WITH FREE SHIPPING FOR LOCAL ORDERS.

FOR INTERNATIONAL ORDERS, ALL PACKAGES ARE SHIPPED VIA DHL AND THE SHIPPING FEE WILL BE CALCULATED ACCORDINGLY AT CHECKOUT.

 

APPROXIMATE SHIPPING TIMES (including order processing)

local: 7 days

International: 7-14 days

 

ORDER TRACKING

UPON RECEIPT OF YOUR ORDER, YOU WILL RECEIVE AN EMAIL CONTAINING THE ORDER DETAILS AS A CONFIRMATION OF ITS RECEIPT. HOWEVER, PLEASE BE AWARE THAT THIS EMAIL DOES NOT SIGNIFY THE ACCEPTANCE OF THE ORDER, AND WE RETAIN THE RIGHT TO DECLINE ORDER PROCESSING AT OUR DISCRETION.

ONCE YOUR ORDER(S) HAVE BEEN PROCESSED, YOU WILL RECEIVE A SUBSEQUENT EMAIL CONTAINING THE TRACKING INFORMATION WHICH SERVES AS PROOF OF SHIPMENT. PLEASE BE AWARE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOST, MISSING OR DAMAGED MAIL.

 

IMPORTANT NOTES

WE WOULD LIKE TO EMPHASISE THAT WE ARE NOT LIABLE FOR ANY DELAYS IN SHIPMENT CAUSED BY FACTORS BEYOND OUR CONTROL, SUCH AS ADVERSE WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES, OR ANY OTHER UNFORESEEN CIRCUMSTANCES.

FOR INTERNATIONAL ORDERS, PLEASE BE AWARE THAT CUSTOMERS MAY BE LIABLE FOR TAXES, CUSTOMS DUTIES, AND IMPORT FEES IN ADDITION TO SHIPPING COSTS DEPENDING ON THE COUNTRY. CUSTOMERS BEAR FULL RESPONSIBILITY FOR ALL ASSOCIATED EXPENSES. THESE CHARGES MUST BE SETTLED WITH THE LOCAL CUSTOMS OFFICE PRIOR TO RECEIVING THE ORDER.

PLEASE BE AWARE THAT WE HAVE NO CONTROL OVER THESE CHARGES. WE ADVISE CONTACTING YOUR LOCAL CUSTOMS OFFICE FOR FURTHER CLARIFICATION.

KINDLY NOTE THAT IN THE EVENT A CUSTOMER REFUSES TO ACCEPT THE DELIVERY OF THE PARCEL OR FILLED UP AN INCORRECT ADDRESS, ALL SHIPPING COSTS, CUSTOMS CHARGES, HANDLING FEES, AND RETURN SHIPPING COSTS TO THE SENDER, WILL BE CHARGED TO THE CUSTOMER. THESE CHARGES WILL BE DEDUCTED FROM THE REFUND. IF THE REFUND AMOUNT IS INSUFFICIENT TO COVER THE CHARGES, NO REFUND WILL BE ISSUED FOR THE ORDER.

KINDLY NOTE ALL SALES ARE FINAL, AND WE DO NOT ACCEPT RETURNS OR CANCELLATIONS.